Host and homeowner agreement
Host Terms and Conditions
These terms explain how homeowners, landlords, and hosts list properties, receive student enquiries, manage bookings, follow safety standards, and earn through The HomeBridge.
Last reviewed: June 2026
Eligibility and verification
- Hosts must be at least 18 years old.
- You must provide accurate identity, contact, address, and property information.
- The HomeBridge may request proof of identity, proof of address, ownership documents, permission to let, safety information, or other verification documents.
- Your account may be paused if documents are missing, inaccurate, unsafe, or cannot be verified.
Property listings and standards
Every listing must be accurate, current, and written in good faith. Photos, rent, deposit, availability, location, amenities, house rules, and room details must match the real property.
Bookings and payments
- Respond to student enquiries and booking requests promptly and professionally.
- Once a booking is accepted, you are expected to honour the booking and prepare the property for move-in.
- Student payments are processed through The HomeBridge and approved payment providers.
- Ensure your payout details are accurate. Delays caused by incorrect payout details are the host's responsibility.
- Any private payment or off-platform booking arrangement is prohibited.
Cancellations and refunds
If you need to cancel, tell The HomeBridge and the student as soon as possible. Frequent or late cancellations may restrict your account or listings.
| Host cancellation timing | Platform mark | Possible restriction |
|---|---|---|
| 14+ days before move-in | Yellow | Three yellow marks may restrict listing for 1 month. |
| 7-13 days before move-in | Orange | Three orange marks may restrict listing for 2 months. |
| 2-6 days before move-in | Red | Three red marks may restrict the account for 2 months. |
If a property is misrepresented, unavailable, unsafe, or uninhabitable, The HomeBridge may support student refunds, request evidence, pause the listing, or take account action.
Communication, conduct, and disputes
- Communicate respectfully with students, agencies, and The HomeBridge support team.
- Harassment, discrimination, threats, fraud, unsafe conduct, or illegal transactions are prohibited.
- Use platform support for booking disputes, damage claims, refund questions, or safety issues.
- Do not ask students to bypass The HomeBridge, pay privately, or book outside the platform.
Commission structure
The two booking payments cover the first month's rent and applicable deposit, not the rent for the entire stay. Your confirmed booking quote shows the applicable rate and amounts.
There are no upfront listing fees. The HomeBridge commission applies when you earn from a successful booking.
View full host commission table
| Duration of stay | Commission on first-month rent |
|---|---|
| 1 Month | 16% |
| 1-3 Months | 15% |
| 3-6 Months | 14% |
| 6-9 Months | 13% |
| 9-12 Months | 12% |
No Host loyalty discount or commission-free booking reward applies to new launch quotes. Existing agreed quotes retain their recorded amounts.
Privacy, changes, and acceptance
The HomeBridge collects and processes host data according to the Privacy Policy. We may update these terms and notify users of material changes. Continued use of the platform means you accept the updated terms.
By registering, listing, accepting enquiries, or confirming bookings through The HomeBridge, you agree to these Host Terms and the policies referenced here.