Student Terms and Conditions

Eligibility and under-18 consent

The initial paid-placement pilot is restricted to adults aged 18 or over in England. Students aged 16 or 17 may submit an application with the required parent or guardian consent, but paid placement remains unavailable until a dedicated safeguarding pathway is accepted.

Under-18 accounts should be created with parent or guardian awareness. Parent/guardian details are stored privately and used only for safeguarding, booking support, and required accommodation communication.

Account registration and responsibilities

• Provide accurate personal, contact, nationality, student, and document information.
• Keep your login details secure and tell us immediately if your account may be compromised.
• Use your own account only. Account sharing is not allowed except appropriate parent/guardian support for under-18 students.
• Keep your documents and contact details up to date, especially before booking.
• The HomeBridge may suspend accounts that provide false information, behave unsafely, attempt fraud, or breach platform rules.

Booking and payment terms

HomeBridge booking payments use the approved payment provider and the accepted booking quote. Payments made outside that workflow cannot be reconciled as HomeBridge captures or refunded through its payment records. HomeBridge does not promise escrow or guaranteed funds. Your statutory rights are unaffected.

Cancellations and refunds

Applicable cancellation and refund conditions are being reviewed. Paid bookings remain unavailable until approved policies and the required signed agreement are in place. No fixed admission fee or future-booking credit is included in the current payment calculation.

If a host cancels or a property is materially misrepresented or uninhabitable, The HomeBridge support team will review evidence and help process a fair resolution or refund according to platform policy.

House rules and conduct

• Review property details, rent, deposit, duration, amenities, and house rules before booking.
• Communicate respectfully with hosts, agencies, other students, and The HomeBridge team.
• Do not harass, discriminate, threaten, defraud, or misuse property or platform tools.
• Follow agreed house rules and report safety or maintenance concerns promptly.
• Do not arrange private deals, side payments, or direct booking outside The HomeBridge.

Disputes and support

The HomeBridge may help mediate disputes between students, hosts, and agencies. You may be asked for photos, documents, messages, payment records, or other evidence. If a matter cannot be resolved through support, it may be escalated to a formal dispute process.

Privacy, documents, and acceptance

Your personal data and documents are handled according to the Privacy Policy. Private documents are not served publicly and are reviewed by authorised staff only.

By registering, enquiring, booking, or paying through The HomeBridge, you agree to these Student Terms and the platform policies referenced here.