How can we help you?

The HomeBridge helps students find accommodation and manage enquiries with Hosts and Agencies. The actual accommodation provider supplies the room. Account registration, property approval and booking eligibility have separate checks; paid bookings remain paused pending the required approvals.

Registration, browsing, enquiries and optional viewings are free. No compulsory Student booking administration fee is added. Your accepted agreement shows the actual rent, separate deposit and due dates. Arrival Plus is a separate optional £45 service, off by default and unavailable for sale until approved and staffed.

Click the Sign Up or Register button and select your role - Student, Homeowner, or Agency. Fill in your details, verify your email address, and upload any required documents. Any required account or capability review is separate from registration. Timing depends on the evidence and available review capacity; registration does not guarantee approval.

The HomeBridge welcomes international students of any nationality coming to study in the UK — including (but not limited to) students from Nigeria, India, Pakistan, Bangladesh, Ghana, China, the UAE, Saudi Arabia, Malaysia, and the Philippines. The platform operates fully in English.

HomeBridge brings reviewed listing information, free optional viewings, guided agreements, arrival evidence and ordinary complaint coordination together. The actual accommodation provider remains responsible for supplying the accommodation. Review is not a survey, insurance or a guarantee of funds.

Private records have restricted access. We use and share information for the purposes and lawful bases explained in our privacy notice; consent is not the only possible basis. Contact support to exercise your rights. Retention and legal obligations may limit immediate deletion. Do not send sensitive documents by ordinary email.

You can search, enquire and choose a free live-video or in-person viewing, or explicitly proceed without viewing. Paid bookings remain paused. When an eligible pathway opens, confirmation requires the correct accepted agreement and genuine eligibility checks; an enquiry or viewing appointment alone does not reserve a room.

Use the search bar on the homepage or visit the Properties page. You can search by city, area, or university name, and filter by duration, room type, and number of people sharing. Review each listing’s photos, price, provider details, current availability and applicable checks before committing. A search result does not reserve accommodation or establish that a booking route is open.

You will need to upload a valid photo ID (passport or national ID card) and proof of student status (such as a university offer letter, student ID, or CAS letter). You may also be asked for parental consent if you are under 18. Documents are stored securely and reviewed only by our admin team.

Once your account has the required approval, open the listing and choose Send Enquiry. Introduce yourself, give your proposed dates and ask relevant questions through the platform. An enquiry does not reserve a room or guarantee a response. Use the approved private route for sensitive evidence.

Yes. Viewings are free and optional: record an in-person visit, a live-video viewing, or your explicit decision to proceed without viewing. Choosing no viewing does not waive rights about fraud, inaccurate listings or hidden defects. An appointment reserves the appointment, not the room.

This varies by property. Most listings clearly state what is included - such as bills (gas, electricity, water, broadband), furnished rooms, shared kitchen and bathroom access, laundry facilities, and more. Always check the property details and ask your homeowner before confirming. Some properties include all bills; others are bills-exclusive.

If you need to leave early or change your dates, contact your homeowner through the platform as soon as possible. Each homeowner may have their own terms for early departures. If you cannot reach agreement, contact our support team and we will help mediate. Refund eligibility depends on the booking terms agreed at the time of payment.

New property submissions require review before approval, with the applicable identity, property authority and accommodation evidence. A registered account or published listing does not guarantee accuracy, safety, legal compliance or future condition. Check the actual room and agreement, and report missing or inconsistent information before committing. Paid bookings remain paused pending the required approvals.

Homeowners must provide proof of identity (passport or driving licence) and proof of property ownership or management rights. Their documents are reviewed and approved by our admin team before they can list properties. Homeowners who receive consistent complaints or fail to meet our standards can be removed from the platform.

Call 999 for immediate danger. Use the free Safety Centre for emergency numbers, official local council help and a private urgent accommodation request. You can also report an accommodation concern. HomeBridge is not an emergency service; a request does not guarantee a response time or an available replacement room. Standard reporting and urgent requests do not require Arrival Plus.

We require homeowners to submit real, current photos of the actual room and shared spaces. Our admin team reviews photos before approving listings. If you arrive and find the property does not match the photos, please report this to our team immediately - we take this very seriously and will investigate any discrepancies.

Use your booking issue process or contact info@thehomebridge.co.uk with your booking reference and a description. Use the approved private route for sensitive evidence when available. Ordinary reporting is free. Both parties can provide evidence and respond. An initial review closing does not end later legal claims. Call 999 for immediate danger.

Paid bookings remain paused. An approved new seven-night settling-in stay collects the actual rent after agreement and on its lawful due date; the early 48-hour check does not postpone ordinary rent collection. A card authorisation is not paid rent. Existing bookings keep their accepted payment terms. Any deposit goes separately to its named lawful holder; verify unexpected payment or beneficiary changes with support.

Your agreement must identify the amount, actual lawful holder, any applicable protection scheme and the deduction, dispute and return process. A resident Host-held lodger deposit is not automatically scheme protected or guaranteed by HomeBridge. Stripe processing and an evidence record do not create deposit protection. Assured periodic tenancies have their own applicable statutory requirements.

The lawful agreement, actual services supplied and fair case findings determine entitlement. Leaving after two days does not automatically reduce seven-day rent. Cancelling an uncaptured authorisation or releasing the unused amount after partial capture is not a refund. Serious misdescription and safety concerns can still be raised after an initial review. Read the refund information.

Use the relevant booking or separate Arrival Plus purchase page, or contact support if the website is unavailable. Explain the issue and give the booking reference. The responsible merchant and applicable terms determine the refund process; a request is not a confirmed refund. Provider confirmation establishes the actual returned amount, and bank posting time may vary.

Registration, enquiries and optional viewings are free. No compulsory Student booking administration fee is added. Rent, a separate deposit and existing Host or Agency commissions follow the applicable accepted terms. Optional Arrival Plus costs £45 under its own agreement and payment; declining changes no room price, booking eligibility, keys, ordinary complaint or legal right.

Create a Homeowner account, complete your identity verification, and then click List a Property from your dashboard. Fill in the property details, upload clear photos of the room and shared areas, set your price and availability, and include the actual identity, property-authority and applicable accommodation evidence for review. Approval depends on satisfactory current checks and available review capacity; a submission does not guarantee publication or a review time.

Yes. Listing your property on The HomeBridge is completely free. You only pay a commission or service fee when a booking is successfully completed. All fees are clearly outlined before you activate your listing, so there are no surprises.

The accepted agreement must identify the actual rent merchant, due date and approved payment arrangement. An approved new seven-night settling-in stay collects rent after agreement on its lawful due date; the early 48-hour check is separate. Existing bookings keep their accepted payment terms. Card authorisation, capture and bank payout are different stages. Fees, refunds, disputes and negative balances follow the actual accepted provider configuration; paid activation remains closed.

Your property should be clean, safe, well-maintained, and accurately represented in photos. Rooms should include basic furnishings (bed, storage, study area) and shared spaces should be in good working order. We reserve the right to reject listings that do not meet our safety or quality standards. Repeat complaints can result in account suspension.

Check your dashboard for enquiries and respond through the platform. Email notifications depend on the available delivery route and your contact settings; an email is not proof that a message was received or read. Keep availability current and agree any viewing through the appropriate booking process.

We strongly recommend starting your search at least 2 - 3 months before your expected move-in date, especially for cities like London and Manchester where demand is high. The earlier you search, the more options you will have. Many of our students complete their booking before they even receive their visa.

Evidence depends on your actual accommodation and circumstances. We request appropriate identity and student or offer evidence at review, and applicable right-to-rent evidence before the relevant booking. An overseas nationality alone does not create a blanket visa or guarantor requirement. A physical BRP is not a substitute for the current appropriate Home Office check. A UK bank account is not required simply to pay by card or receive a refund to the original card. Any specifically required guarantee is reviewed separately.

Yes. Because payments on The HomeBridge are processed through Stripe, you do not need a UK bank account to pay for your accommodation. You can pay using an international credit or debit card. Once you arrive in the UK, we recommend opening a student bank account (many UK banks offer this) for ongoing rent payments and day-to-day expenses.

The applicable England booking route must complete the appropriate current right-to-rent check before occupation. Evidence and timing depend on your actual circumstances and the approved process; a visa assertion alone does not record a completed check. Follow the landlord’s reviewed instructions and use the approved private evidence route. Ask for help if the required evidence is unclear.

Report unavailable accommodation, refused access or material misdescription promptly through your booking or contact support. Preserve the listing, access records and relevant evidence. Both parties can respond and an authorised reviewer considers the appropriate remedy. HomeBridge does not promise replacement accommodation, guaranteed compensation or automatic full-week Host entitlement. Call 999 for immediate danger.

Register as an Agency on The HomeBridge and complete our verification process. Once approved, you can list and manage multiple properties, receive student enquiries, and access our managed placement pipeline. Contact us at info@thehomebridge.co.uk to discuss a partnership.

Yes. Agency accounts on The HomeBridge are designed to manage a portfolio of properties. You can add, edit, and manage multiple listings from a single dashboard. Each listing goes through our standard admin verification before going live.

Commission rates for agencies are agreed upon during the partnership onboarding process and may vary depending on volume and agreement type. All fees are transparent and disclosed upfront. There are no hidden charges. Contact us at info@thehomebridge.co.uk for a full breakdown of agency fees.