Agency partnership agreement
Agency Terms and Conditions
These terms set out how letting agencies use The HomeBridge to list properties, enrol students, manage bookings, handle documents, and earn commission from verified student placements.
Last reviewed: June 2026
Eligibility and business verification
- Agencies must be registered businesses or authorised accommodation/placement partners.
- You must provide accurate business name, registration details, contact information, address, and authorised staff details.
- The HomeBridge may request business registration documents, proof of address, identity checks, property authorisation, or additional verification before approval.
- Agency accounts must be used only by authorised representatives. Shared or unapproved access is not allowed.
Property listings and management
Agencies are responsible for the accuracy and safety of every property they list or manage through The HomeBridge.
Student placement and document responsibilities
- Student information, documents, and preferences submitted by an agency must be accurate and permission-based.
- Agencies must upload student documents carefully and only where authorised to do so.
- The HomeBridge may conduct final review, but agencies remain responsible for initial document accuracy and student communication.
- Under-18 students require parent or guardian consent and safeguarding handling according to platform policy.
Bookings, payments, deposits, and refunds
Bookings and payments must be handled through The HomeBridge and approved payment providers. Agencies must keep payout details accurate and respond promptly to booking, cancellation, refund, and dispute requests.
If a property is misrepresented, unavailable, unsafe, or uninhabitable, The HomeBridge may support student refunds, request evidence, pause listings, or take account action.
Conduct, disputes, and off-platform rules
- Communicate respectfully with students, hosts, and The HomeBridge support team.
- Harassment, discrimination, abuse, fraud, document misuse, or illegal transactions are prohibited.
- Private deals that bypass The HomeBridge are strictly prohibited and may lead to termination and legal action.
- Disputes should first be handled professionally with the relevant student or host. If unresolved, contact The HomeBridge support.
Agency commission structure
The reviewed Agency role determines the applicable current rate. The confirmed booking quote freezes the rate and penny amounts. The owner's rent share is assigned to the separately identified reviewed Host or owner; Agency commission is assigned to the Agency. Deposit custody and protection responsibility require separate explicit review and are not inferred from either rent recipient.
The two booking payments cover the first month's rent and applicable deposit, not rent for the whole stay. Commission applies to rent, not the deposit.
Property listing
| Duration | Total commission % | Platform % | Agency % |
|---|---|---|---|
| 1 Month | 14% | 10% | 4% |
| 1-3 Months | 13% | 9% | 4% |
| 3-6 Months | 12% | 8% | 4% |
| 6-9 Months | 11% | 7% | 4% |
| 9-12 Months | 10% | 6% | 4% |
Student enrolling
| Duration | Total commission % | Platform % | Agency % |
|---|---|---|---|
| 1 Month | 16% | 10% | 6% |
| 1-3 Months | 15% | 9% | 6% |
| 3-6 Months | 14% | 8% | 6% |
| 6-9 Months | 13% | 7% | 6% |
| 9-12 Months | 12% | 6% | 6% |
Listing and enrolling
| Duration | Total commission % | Platform % | Agency % |
|---|---|---|---|
| 1 Month | 18% | 10% | 8% |
| 1-3 Months | 17% | 9% | 8% |
| 3-6 Months | 16% | 8% | 8% |
| 6-9 Months | 15% | 7% | 8% |
| 9-12 Months | 14% | 6% | 8% |
A duration with no explicitly approved active rate cannot be booked. Final Agency commercial and refund terms require approval before paid bookings open.
Privacy, changes, and acceptance
Agency data is handled according to the Privacy Policy. The HomeBridge may update these terms and notify agencies of material changes. Continued use of the platform means acceptance of updated terms.
By registering, listing, enrolling students, or confirming bookings through The HomeBridge, the agency agrees to these Agency Terms and platform policies.