Agency partnership agreement
Agency Terms and Conditions
These terms set out how letting agencies use The HomeBridge to list properties, enrol students, manage bookings, handle documents, and earn commission from verified student placements.
Last reviewed: June 2026
Agency essentials
- Business verification is required.
- Student and property data must be accurate.
- Private off-platform deals are prohibited.
Eligibility and business verification
- Agencies must be registered businesses or authorised accommodation/placement partners.
- You must provide accurate business name, registration details, contact information, address, and authorised staff details.
- The HomeBridge may request business registration documents, proof of address, identity checks, property authorisation, or additional verification before approval.
- Agency accounts must be used only by authorised representatives. Shared or unapproved access is not allowed.
Property listings and management
Agencies are responsible for the accuracy and safety of every property they list or manage through The HomeBridge.
Student placement and document responsibilities
- Student information, documents, and preferences submitted by an agency must be accurate and permission-based.
- Agencies must upload student documents carefully and only where authorised to do so.
- The HomeBridge may conduct final review, but agencies remain responsible for initial document accuracy and student communication.
- Under-18 students require parent or guardian consent and safeguarding handling according to platform policy.
Bookings, payments, deposits, and refunds
Bookings and payments must be handled through The HomeBridge and approved payment providers. Agencies must keep payout details accurate and respond promptly to booking, cancellation, refund, and dispute requests.
If a property is misrepresented, unavailable, unsafe, or uninhabitable, The HomeBridge may support student refunds, request evidence, pause listings, or take account action.
Conduct, disputes, and off-platform rules
- Communicate respectfully with students, hosts, and The HomeBridge support team.
- Harassment, discrimination, abuse, fraud, document misuse, or illegal transactions are prohibited.
- Private deals that bypass The HomeBridge are strictly prohibited and may lead to termination and legal action.
- Disputes should first be handled professionally with the relevant student or host. If unresolved, contact The HomeBridge support.
Agency commission structure
Commission depends on whether the agency lists the property, enrols the student, or does both. The tables below preserve the current HomeBridge commission structure.
Commission for property listing
| Duration | Total commission | Platform share | Agency share | Example rent | Platform earnings | Agency earnings p/m |
|---|---|---|---|---|---|---|
| 1 Month | 18% | 9% | 9% | GBP 600 | GBP 54 | GBP 54 |
| 1-3 Months | 17% | 8% | 9% | GBP 600 | GBP 48 | GBP 54 |
| 3-6 Months | 16% | 8% | 8% | GBP 600 | GBP 48 | GBP 48 |
| 6-9 Months | 15% | 7% | 8% | GBP 600 | GBP 42 | GBP 48 |
| 9-12 Months | 14% | 7% | 7% | GBP 600 | GBP 42 | GBP 42 |
Commission for enrolling students
| Duration | Total commission | Platform share | Agency share | Example rent | Platform earnings | Agency earnings p/m |
|---|---|---|---|---|---|---|
| 1 Month | 16% | 8% | 8% | GBP 600 | GBP 48 | GBP 48 |
| 1-3 Months | 15% | 7% | 8% | GBP 600 | GBP 42 | GBP 48 |
| 3-6 Months | 14% | 7% | 7% | GBP 600 | GBP 42 | GBP 42 |
| 6-9 Months | 13% | 6% | 7% | GBP 600 | GBP 36 | GBP 42 |
| 9-12 Months | 12% | 6% | 6% | GBP 600 | GBP 36 | GBP 36 |
Combined commission for listing and enrolling
| Duration | Total commission | Platform share | Agency share | Example rent | Platform earnings | Agency earnings p/m |
|---|---|---|---|---|---|---|
| 1 Month | 18% | 8% | 10% | GBP 600 | GBP 48 | GBP 60 |
| 1-3 Months | 17% | 7% | 10% | GBP 600 | GBP 42 | GBP 60 |
| 3-6 Months | 16% | 6% | 10% | GBP 600 | GBP 36 | GBP 60 |
| 6-9 Months | 15% | 5% | 10% | GBP 600 | GBP 30 | GBP 60 |
| 9-12 Months | 14% | 5% | 9% | GBP 600 | GBP 30 | GBP 54 |
Privacy, changes, and acceptance
Agency data is handled according to the Privacy Policy. The HomeBridge may update these terms and notify agencies of material changes. Continued use of the platform means acceptance of updated terms.
By registering, listing, enrolling students, or confirming bookings through The HomeBridge, the agency agrees to these Agency Terms and platform policies.
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Student Terms and Conditions
Welcome to The HomeBridge Platform. These Terms and Conditions outline the rules and regulations for students using our platform. By registering and accessing this platform, you accept these terms and conditions in full.
Eligibility
Age Requirements: You must be at least 18 years old to use the platform independently. If you are at least 16 years old, you may use the platform with parental or guardian consent. Users aged 16 and 17 must provide a signed consent form from a parent or legal guardian during the registration process. Please download the form, fill out the information, and upload it online. To access the form, Click Here.
Parental Consent: Students aged 16 and 17 must obtain explicit permission from their parents or legal guardians to use The HomeBridge platform. A signed consent form must be uploaded during registration, acknowledging the parent or guardian's understanding of the platform's policies and agreement to the student's participation, including ID verification of the parent or guardian.
Account Management for Minors: Accounts for users aged 16 and 17 must be created under the supervision of a parent or legal guardian.
Account Registration and Responsibilities
Account Creation: You must provide accurate and complete information during the registration process, including personal details, contact information, and any required verification documents. Update your information promptly if there are any changes to ensure account accuracy.
Account Security: You are responsible for maintaining the confidentiality of your account credentials, including usernames and passwords. Notify The HomeBridge immediately of any unauthorized use of your account or any other breach of security. The platform is not liable for any loss or damage arising from a failure to comply with this security obligation.
Account Usage: Your account must be used only by you or, if under 18, by a parent or guardian. Account sharing is strictly prohibited. You must not use the platform for any illegal or unauthorized purpose, and you must comply with all local, national, and international laws and regulations.
Termination: The HomeBridge reserves the right to suspend or terminate accounts that violate these terms, engage in prohibited activities, or are deemed harmful to the platform or its users. You may also terminate your account by contacting The HomeBridge support team at info@thehomebridge.co.uk. Upon termination, you remain responsible for any outstanding obligations or liabilities incurred prior to account termination.
Booking and Payment Terms
Booking Confirmation: To confirm a booking, students must pay 25% of the first month's rent plus a £45 admission fee. The £45 admission fee is non-refundable upon confirmation, while the 25% payment is refundable, credited, or non-refundable depending on the cancellation timing.
Move-In Day Payment: On the move-in day, students are required to pay the remaining 75% of the first month's rent and a £200 security deposit. The security deposit is refundable at the end of the stay, provided there are no damages to the property.
Security Deposit Refund: If there are no damages, the security deposit is refunded within 5 days of move-out. Any damages reported by the host with documentation will result in deductions from the deposit before the remaining balance is refunded.
Property Viewing and Agreement Confirmation
If needed, a member of The HomeBridge team will accompany the student to view the property. Once the student has inspected and confirmed that the property meets their expectations, both the student and host will sign the agreement, ensuring mutual assurance. A £10 fee may apply for visits to properties at a greater distance.
Cancellation and Refund Policy
Cancellation by Students:
- 14+ Days Before Move-In: Full refund of the 25% security amount; the £45 admission fee is non-refundable.
- 7-13 Days Before Move-In: The 25% security amount is credited to the student's account for future bookings (valid for 1 year); the £45 admission fee remains non-refundable.
- 2-6 Days Before Move-In: Both the 25% security amount and the £45 admission fee are non-refundable.
Cancellation by Hosts: If a host cancels the booking, The HomeBridge support team will assist in processing a full refund, and students are encouraged to explore other properties on the platform. Frequent host cancellations may result in penalties or account suspension.
Refund Conditions: Refunds are provided if the property is significantly misrepresented or uninhabitable. Students must supply photographic evidence and descriptions of discrepancies. Additionally, for extra assurance, a member of our team can accompany the student on a property visit, if required, to confirm the property's condition.
House Rules: Students are required to respect and adhere to the house rules set by the host. These rules will be visible on the host's profile, allowing students to review them before making a booking. Please ensure you are comfortable with these rules and able to follow them prior to confirming your reservation.
Damage Deposits: Security deposits cover potential damages caused by tenants and are refundable at the end of the stay if no damage is reported. Hosts must provide a detailed account of any deductions from the deposit for repairs or replacements.
No Private Deals Outside the Platform: By using The HomeBridge Platform, you agree that all transactions and bookings must be processed through the platform. Keeping the arrangement within the platform ensures that both parties are protected, offers dedicated support, and upholds a fair and transparent process for all users. The platform's safeguards are in place to create a secure and reliable rental experience. Any attempt to bypass the platform by arranging private deals with hosts will be considered a violation of these Terms and Conditions. Such actions may result in immediate account suspension, termination, and potential legal action. This agreement serves as a legally binding contract, and any breach of this clause may lead to formal legal proceedings.
Code of Conduct
Respectful Communication: You must engage in respectful and courteous communication with other users and The HomeBridge support team. Discriminatory, abusive, or offensive language and behaviour are strictly prohibited.
Prohibited Conduct: Harassment, discrimination, and any form of abusive behaviour are strictly prohibited. You must not engage in fraudulent activities, illegal transactions, or any other prohibited behaviours as outlined in the platform's policies. Examples of prohibited conduct include false representation of identity, offering or requesting illegal services, and using the platform or the host's property to engage in unlawful activities.
Consequences of Misconduct: Violating the code of conduct may result in account suspension, termination, and potential legal action. The HomeBridge reserves the right to investigate and take appropriate action against any user who violates these terms.
Dispute Resolution
Platform Mediation: In case of disputes, The HomeBridge Team will act as a mediator between students and hosts to facilitate a fair resolution.
Final Arbitration: If disputes cannot be resolved through mediation, both parties agree to binding arbitration conducted by a neutral third party designated by The HomeBridge Team.
Disclaimer
The HomeBridge Platform provides a service that connects students with property hosts for rental purposes. While we strive to ensure the accuracy and reliability of listings and information provided on the platform, The HomeBridge does not guarantee or warrant the condition, suitability, or availability of any property. Property listings, including photos, descriptions, and amenities, are provided by hosts and are their responsibility. The HomeBridge is not liable for any disputes, losses, damages, or inconveniences that may arise between hosts and students. We recommend all users review property details, house rules, and terms thoroughly before making a booking. If required, a HomeBridge team member can accompany students to view properties to ensure both parties are comfortable and the property meets expectations. However, ultimate responsibility lies with users to confirm all details and terms before finalizing a booking. By using The HomeBridge Platform, you agree to these terms and acknowledge that The HomeBridge is not responsible for the actions or representations of individual hosts or students.
Acceptance of Terms
By confirming a booking on The HomeBridge platform, students agree to these Terms and Conditions and commit to complying with platform policies.
Agency Terms and Conditions
Introduction
Welcome to The HomeBridge Platform. These Terms and Conditions outline the rules and regulations for agencies using our platform. By registering and accessing this platform, you accept these terms in full. If you disagree with any part, please do not proceed with registration.
Eligibility
Agency Requirements
Agencies must be registered businesses with valid documentation, including proof of business registration, address, and contact information.
Verification
Agencies must submit verification documents, such as business registration certificates and proof of address. The HomeBridge reserves the right to verify the provided information and conduct background checks.
Account Registration and Responsibilities
Account Creation
Agencies must provide accurate and complete information during registration and promptly update their information if any changes occur.
Account Security
Agencies are responsible for securing account credentials and must notify The HomeBridge of any unauthorized access. The platform is not liable for losses resulting from an agency's failure to maintain security.
Account Usage
Accounts must be used only by authorized representatives of the agency. Unauthorized sharing or illegal use is prohibited.
Termination
The HomeBridge may suspend or terminate accounts that violate terms or engage in harmful activities. Agencies may also terminate their accounts by contacting The HomeBridge support team, remaining liable for outstanding obligations.
Property Listings and Management
Accurate Listings
Agencies must ensure that property listings are accurate, up-to-date, and complete, including descriptions, photos, amenities, and availability. Any changes to property details must be updated promptly.
Verification of Listings
The HomeBridge may verify listings through documentation requests or on-site visits.
Maintenance, Standards, and Responsibilities
Property Standards: Agencies are responsible for ensuring that listed properties are clean, habitable, and match the descriptions provided, including all stated amenities and standards. Regular inspections and timely maintenance are required.
Accuracy of Listings: Agencies must verify that all property details are accurate. Any discrepancies between the listing and actual property condition are the agency's responsibility to resolve with the host and student.
Issue Resolution: Agencies are responsible for managing all booking-related issues or disputes between hosts and students. If a platform-related issue arises, agencies must contact The HomeBridge support team for assistance.
Student Document Verification: Agencies are responsible for ensuring that all student documents are accurately uploaded to the platform. The HomeBridge team will conduct a final review, but the initial verification responsibility lies with the agency.
Prohibition of Private Deals: Private deals that bypass The HomeBridge Platform are strictly prohibited. Agencies found engaging in such practices will face immediate termination and legal action. By agreeing to these Terms and Conditions, the agency acknowledges this policy as legally binding.
Cancellation and Refund Policy Compliance: Agencies must adhere to The HomeBridge platform's cancellation and refund policies. The same cancellation terms apply to students or properties listed through an agency as outlined in the platform policies.
Booking and Payment Terms
Booking Process
Agencies must respond promptly to booking requests. Once confirmed, agencies are obligated to honour the reservation.
Payment Collection
The HomeBridge collects payments on behalf of agencies. Agencies must ensure that their payment details are accurate and up-to-date to receive disbursements.
Security Deposits
Agencies may require a security deposit from students, held by The HomeBridge and refunded post-stay if there are no damages or breaches of the rental agreement.
Cancellations and Refunds
Cancellation by Agencies
Agencies must notify The HomeBridge and the student as soon as possible if a cancellation is necessary. Frequent cancellations may lead to penalties or account suspension.
Refund Conditions
Refunds are provided if the property is misrepresented or uninhabitable. Agencies must supply photographic evidence and detailed descriptions of any discrepancies.
Communication and Conduct
Respectful Communication
Agencies must engage in courteous, respectful communication with students and The HomeBridge support team. Discriminatory, abusive, or offensive behaviour is prohibited.
Prohibited Conduct
Harassment, discrimination, fraud, and illegal transactions are prohibited. Violations may result in account suspension, termination, or legal action.
Dispute Resolution
Initial Communication
Agencies should attempt to resolve disputes directly with students through open, respectful communication.
Support Assistance
If a dispute remains unresolved, agencies may contact The HomeBridge support team for guidance.
Mediation and Arbitration
The HomeBridge may provide mediation services. Unresolved disputes may escalate to binding arbitration, and agencies agree to waive participation in class actions or collective legal proceedings.
Commission Structure
Commission Rates
The HomeBridge charges a commission on each booking, with rates varying based on booking details. See Commission table at the end of this agreement.
Commission for Hosts and Agencies
Hosts can see whether a student enquiry is independent or through an agency. Commission rates are higher if students book through agencies, which aids hosts in managing their listings.
Legal Compliance and Intellectual Property
Compliance with Laws
Agencies must comply with all relevant laws, including housing, privacy, and consumer protection regulations.
Intellectual Property
The HomeBridge retains intellectual property rights to platform content. Unauthorized use of content may result in legal action.
Reporting Infringements
Agencies can report intellectual property infringements to The HomeBridge support team for investigation and appropriate action.
Changes to Terms
Modification of Terms
The HomeBridge reserves the right to modify these terms. Agencies will be notified of any changes. Continued use of the platform constitutes acceptance of updated terms.
Conclusion
By using The HomeBridge Platform, agencies agree to comply with these terms and conditions. For questions or assistance, please contact our support team.
Disclaimer
The HomeBridge Platform serves as a digital marketplace connecting agencies, hosts, and students. While The HomeBridge strives to maintain a reliable platform, it does not guarantee rental occupancy, income, or property conditions. Agencies are responsible for verifying property standards, managing listings, and addressing issues between hosts and students. The HomeBridge is not liable for disputes, damages, or losses that may result from agency operations.
By using The HomeBridge Platform, agencies acknowledge and accept that The HomeBridge is not liable for individual agency actions, property conditions, or representations. This document serves as a legally binding agreement, and agencies agree to abide by all platform policies and instructions.
Commission Structure for Agencies
This commission structure ensures that agencies and The HomeBridge platform both profit from bookings.
| Duration of Stay | Total Commission | Platform Share | Agency Share | Example Rent (£600) | Platform Earnings | Agency Earnings (P/M) |
|---|---|---|---|---|---|---|
| 1 Month | 18% | 9% | 9% | £600 | £54 | £54 |
| 1-3 Months | 17% | 8% | 9% | £600 | £48 | £54 |
| 3-6 Months | 16% | 8% | 8% | £600 | £48 | £48 |
| 6-9 Months | 15% | 7% | 8% | £600 | £42 | £48 |
| 9-12 Months | 14% | 7% | 7% | £600 | £42 | £42 |
Commission Rates for Enrolling Students
| Duration of Stay | Total Commission | Platform Share | Agency Share | Example Rent (£600) | Platform Earnings | Agency Earnings (P/M) |
|---|---|---|---|---|---|---|
| 1 Month | 16% | 8% | 8% | £600 | £48 | £48 |
| 1-3 Months | 15% | 7% | 8% | £600 | £42 | £48 |
| 3-6 Months | 14% | 7% | 7% | £600 | £42 | £42 |
| 6-9 Months | 13% | 6% | 7% | £600 | £36 | £42 |
| 9-12 Months | 12% | 6% | 6% | £600 | £36 | £36 |
Combined Commission Rates for Listing and Enrolling
| Duration of Stay | Total Commission | Platform Share | Agency Share | Example Rent (£600) | Platform Earnings | Agency Earnings (P/M) |
|---|---|---|---|---|---|---|
| 1 Month | 18% | 8% | 10% | £600 | £48 | £60 |
| 1-3 Months | 17% | 7% | 10% | £600 | £42 | £60 |
| 3-6 Months | 16% | 6% | 10% | £600 | £36 | £60 |
| 6-9 Months | 15% | 5% | 10% | £600 | £30 | £60 |
| 9-12 Months | 14% | 5% | 9% | £600 | £30 | £54 |
Host Terms and Conditions
Introduction
Welcome to The HomeBridge Platform. These Terms and Conditions outline the rules for hosts using our platform. By registering and accessing this platform, you accept these terms in full. If you disagree with any part, please do not proceed with registration.
Eligibility
- Hosts must be at least 18 years old.
- Accurate information and proof of property ownership or rental permission are required during registration.
- Verification documents include proof of identity, address, and property ownership.
Account Registration and Responsibilities
- Provide accurate information during registration, including personal and property details.
- Update your information promptly if there are changes to maintain account accuracy.
- Maintain confidentiality of your account credentials. Notify The HomeBridge immediately of any unauthorized account access.
- Only the registered host may use the account. Account sharing is prohibited. The platform must not be used for illegal or unauthorized purposes.
- The HomeBridge reserves the right to suspend or terminate accounts that violate these terms or are deemed harmful to the platform or users.
- Hosts may terminate their account by contacting The HomeBridge support team. Outstanding obligations or liabilities remain the host's responsibility.
Property Listings
- Listings must be accurate, with truthful descriptions, photos, and amenity details. Promptly update any property changes.
- The HomeBridge may verify listings through document requests or on-site visits with the student or without an appointment.
- Properties must be maintained in a clean and habitable condition, including regular cleaning and timely attention to maintenance issues.
Booking and Payment Terms
- Respond promptly to booking requests. Once confirmed, hosts are obligated to honour the booking.
- Payments from students are collected by The HomeBridge and disbursed to hosts. Ensure payment details are accurate and up to date.
- Hosts may request a security deposit, held by The HomeBridge and refunded at the end of the stay, provided there are no damages or breaches of the rental agreement.
Cancellations and Refunds
-
Hosts must notify The HomeBridge and the student as soon as possible if a cancellation is necessary. Host cancellations will result in a mark on the host's profile:
- 14+ Days Before Move-In: Yellow mark. Three yellow marks restrict the listing for 1 month.
- 7-13 Days Before Move-In: Orange mark. Three orange marks restrict the listing for 2 months.
- 2-6 Days Before Move-In: Red mark. Three red marks restrict the account for 2 months.
- Hosts are required to provide a valid reason for each cancellation. Failure to do so may result in permanent restrictions on listing properties under the host's account.
- If the property is not as described or is uninhabitable, students may request a refund. Hosts must provide detailed documentation if disputes arise.
Communication and Conduct
- Hosts must engage respectfully with students and The HomeBridge support team. Discriminatory, abusive, or offensive language or behaviour is prohibited.
- Harassment, discrimination, fraudulent activities, and illegal transactions are strictly prohibited. Violation may result in suspension or termination and legal action and legal support for the student.
Dispute Resolution
- Hosts should attempt to resolve disputes directly with the student through respectful communication.
- If unresolved, hosts may contact The HomeBridge support team for assistance. Mediation or arbitration may be required for certain disputes.
Commission Structure
- The HomeBridge charges a commission on each booking. Commission rates vary based on booking details. Please refer to the end of this document for more information.
- Hosts earn a "Green Point" for each successful booking. After three Green Points, the fourth booking will be commission-free for the first month. Points reset after each commission-free booking.
Privacy and Data Security
- The HomeBridge collects data to facilitate bookings and payments. Data may be shared with third parties (e.g., payment processors) as necessary.
- The platform implements security measures to protect user data. Hosts are responsible for maintaining their account credentials' security.
Legal Compliance and Intellectual Property
- Hosts must comply with applicable laws and regulations, including housing and privacy laws.
- The HomeBridge and its licensors retain intellectual property rights to all platform content. Unauthorized use of content is prohibited.
- By using The HomeBridge Platform, you agree that all transactions and bookings must be processed through the platform. Keeping all deals within the platform is essential to ensure transparency, fairness, and security for both parties. The platform provides support, mediates disputes, and helps maintain a reliable, trustworthy environment for all users.
- Any attempt to bypass the platform by arranging private deals with students will be considered a violation of these Terms and Conditions. Such actions may result in immediate account suspension, termination, and potential legal action. This agreement serves as a legally binding contract, and any breach of this clause may lead to formal legal proceedings.
Changes to Terms
- The HomeBridge may update these terms. Continued use of the platform after updates constitutes acceptance of new terms.
Disclaimer
The HomeBridge Platform acts as a facilitator, connecting property hosts with students seeking accommodations. While The HomeBridge strives to maintain a reliable and supportive platform, it does not guarantee occupancy, rental income, or uninterrupted service. Hosts are responsible for the accuracy of their listings, including descriptions, photos, and property details, and are solely liable for ensuring the property is habitable and in compliance with all applicable regulations and standards.
The HomeBridge is not liable for disputes, damages, or losses that may occur between hosts and students. We strongly encourage hosts to review student profiles, follow proper verification processes, and adhere to platform guidelines to ensure a positive rental experience. By listing your property on The HomeBridge Platform, you acknowledge that you understand and accept these terms and assume full responsibility for your interactions with students.
By using The HomeBridge Platform, you agree to these terms and recognize that The HomeBridge is not responsible for individual host actions or representations.
Commission Structure for The HomeBridge Platform
Commission Rates by Duration of Stay (From Host to the platform)
| Duration of Stay | Commission Rate (%) | Example Monthly Rent (£600) | Commission Amount per Month | Total Commission for Duration |
|---|---|---|---|---|
| 1 Month | 16% | £600 | £96 | £96 |
| 1-3 Months | 15% | £600 | £90 | £270 (for 3 months) |
| 3-6 Months | 14% | £600 | £84 | £504 (for 6 months) |
| 6-9 Months | 13% | £600 | £78 | £702 (for 9 months) |
| 9-12 Months | 12% | £600 | £72 | £864 (for 12 months) |
Loyalty Incentive for Hosts
| Number of Successful Bookings | Commission Reduction (%) | New Commission Rate (%) | Example Monthly Rent (£600) | Commission Amount per Month | Total Commission for Duration |
|---|---|---|---|---|---|
| 6+ Bookings | -1% | 15% (for 1 month stay) | £600 | £90 | £90 |
| 14% (for 1-3 months) | £600 | £84 | £252 (for 3 months) | ||
| 13% (for 3-6 months) | £600 | £78 | £468 (for 6 months) | ||
| 12% (for 6-9 months) | £600 | £72 | £648 (for 9 months) | ||
| 11% (for 9-12 months) | £600 | £66 | £792 (for 12 months) |
Privacy Policy for The Home Bridge
This Privacy Policy outlines how The HomeBridge Platform ("we," "us," "our") collects, uses, shares, and protects the personal information of our users, including students, hosts, and agencies. By using The HomeBridge Platform, you consent to the collection and use of your information in accordance with this policy. If you disagree with any part of this policy, please discontinue your use of the platform.
Information We Collect
Personal Information
- Account Registration: When users create an account, we collect personal details, such as name, email address, phone number, date of birth, and government-issued ID for verification.
- Payment Information: We collect financial details, such as bank account information, credit card details, and billing addresses for processing payments.
- Property Details (For Hosts/Agencies): Hosts and agencies may be required to provide property descriptions, photos, and verification documents, including proof of ownership or business registration.
- Student Details (For Agencies/Students): Agencies and students may upload additional documents such as proof of student status, identification, and consent forms if under the age of 18.
Automatically Collected Information
- Usage Data: We collect data on how users interact with the platform, including IP addresses, browser types, device information, and pages visited.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze site usage, and provide personalized content. Users can manage cookie settings through their browser.
Communication Data
- We retain messages and communications between users (e.g., hosts and students, agencies and students) and communications with our support team for dispute resolution, compliance, and customer service improvement.
How We Use Your Information
- To Provide and Enhance Our Services: We use personal information to create and manage accounts, process transactions, verify identities, and communicate essential information, including booking confirmations and platform updates.
- To Facilitate Bookings and Transactions: Financial and personal information is used to process payments, collect commissions, manage deposits, and ensure a seamless transaction process between students, hosts, and agencies.
- To Improve Platform Functionality: Usage data and feedback help us optimize the platform, resolve technical issues, develop new features, and improve overall user experience.
- For Marketing and Promotional Activities: We may send promotional emails, newsletters, or other communications regarding platform updates, special offers, or new features. Users can opt-out of marketing communications at any time.
- For Security and Legal Compliance: We process data to prevent fraudulent activity, enforce our terms and conditions, comply with legal obligations, and ensure the safety and security of our users.
How We Share Your Information
- With Third-Party Service Providers: We may share personal information with trusted third parties who assist us with platform functions, including payment processing, identity verification, customer support, and data analytics. These providers are obligated to maintain confidentiality and use the information only to perform services for us.
- With Hosts, Agencies, and Students: Relevant information may be shared between parties to facilitate bookings. For example, hosts may receive student details related to their booking, and agencies may access host and student information as part of their agency role.
- For Legal Requirements and Compliance: We may disclose personal information if required by law or in response to valid legal processes, such as subpoenas, court orders, or government requests.
- In Case of Business Transfers: If The HomeBridge Platform is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. Users will be notified of any significant changes in data handling due to business restructuring.
Your Rights and Choices
- Access and Update Information: Users can access, correct, or update their personal information at any time through their account settings. If assistance is required, users may contact our support team.
- Data Deletion and Retention: Users may request the deletion of their personal information by contacting support. We will retain personal information only as long as necessary for legitimate business purposes, including compliance with legal obligations.
- Opt-Out of Marketing Communications: Users can unsubscribe from promotional emails by following the instructions provided in those communications. Note that transactional and essential platform communications will continue to be sent as they relate directly to account usage.
- Cookie Management: Users can manage cookie preferences through their browser settings. Disabling cookies may affect certain features or functionalities of the platform.
Data Security
We implement industry-standard security measures to protect personal information against unauthorized access, loss, or misuse. This includes encryption, secure data storage, and access restrictions for sensitive information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our platform is intended for users aged 16 and older. Users under the age of 18 must have parental or guardian consent to use the platform. We do not knowingly collect personal information from children under 16. If we become aware that such information has been collected, we will take steps to delete it promptly.
International Data Transfers
As The HomeBridge Platform may be accessed internationally, user data may be transferred to and processed in countries outside the user's home country. We ensure that such transfers comply with applicable data protection laws and take appropriate measures to safeguard personal data.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. Users will be notified of significant changes, and the "Last Updated" date will be revised accordingly. Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
The HomeBridge Platform Support Team
Platform: www.thehomebridge.co.uk
Email: info@thehomebridge.co.uk