Complaints Procedure

Paid placements are restricted to eligible adults aged 18 or over in England. A reviewed property, current verification, approved applicable policies and the required signed occupancy agreement are necessary before payment.

The accepted booking quote records the rent, separate deposit, payment schedule and applicable commission. Deposits are separate liabilities with an explicitly reviewed holder and protection responsibility; receiving rent does not establish deposit authority.

Refunds follow the applicable approved policy and verified provider outcome. HomeBridge does not advertise escrow, guaranteed funds or automatic Host payout.

Read the Student terms and refund and cancellation information. Platform terms do not replace the property-specific occupancy agreement.

Paid placements are restricted to eligible adults aged 18 or over in England. A reviewed property, current verification, approved applicable policies and the required signed occupancy agreement are necessary before payment.

The accepted booking quote records the rent, separate deposit, payment schedule and applicable commission. Deposits are separate liabilities with an explicitly reviewed holder and protection responsibility; receiving rent does not establish deposit authority.

Agency bookings require a current property-specific mandate, an eligible separately identified Host or owner, and a reviewed Listing, Enrolling or Combined commercial role. Agency commission and deposit custody are separate.

Refunds follow the applicable approved policy and verified provider outcome. HomeBridge does not advertise escrow, guaranteed funds or automatic Host payout.

Read the Agency terms and refund and cancellation information. Platform terms do not replace the property-specific occupancy agreement.

Paid placements are restricted to eligible adults aged 18 or over in England. A reviewed property, current verification, approved applicable policies and the required signed occupancy agreement are necessary before payment.

The accepted booking quote records the rent, separate deposit, payment schedule and applicable commission. Deposits are separate liabilities with an explicitly reviewed holder and protection responsibility; receiving rent does not establish deposit authority.

No Host loyalty discount is offered at launch. Payouts require current eligibility and reconciliation of refunds, disputes and applicable deposit evidence.

Refunds follow the applicable approved policy and verified provider outcome. HomeBridge does not advertise escrow, guaranteed funds or automatic Host payout.

Read the Host terms and refund and cancellation information. Platform terms do not replace the property-specific occupancy agreement.

We use account, verification, enquiry and financial records to operate HomeBridge, protect users and meet applicable obligations. Privacy acknowledgement is separate from optional marketing and cookie consent.

Paid placements are restricted to adults aged 18 or over in England. Under-18 applications do not open paid booking.

Read the privacy notice and cookie choices.