International student questions, answered

Booking a UK home from another country brings real worries — visas, deposits, what happens if plans change. Here are honest answers to the questions students ask us most.

We understand a visa refusal can change everything. Your booking terms and refund eligibility are shown clearly before you pay, and refunds are handled by our admin team — not left to the landlord. If your visa is refused, contact our support team with your refusal evidence and we'll help you through the cancellation and refund process under your booking's terms.
Yes. All payments go securely through Stripe, and you pay in protected stages — a smaller amount before your visit and the balance at move-in, never everything upfront. Your security deposit is managed through the platform with a clear, transparent process. See how you're protected.
Every booking shows its cancellation and refund terms before you pay, so you know exactly where you stand. If you need to cancel, do it through your dashboard or contact support — our team reviews refunds fairly based on your booking's terms, rather than leaving it to the landlord.
Every host and agency is identity-verified, and every listing is reviewed and approved by our team before it goes live. You'll never see an anonymous or unchecked listing. Many hosts also provide photos and details, and you can message them safely on-platform before committing.
Often, yes. Many international students don't have a UK guarantor, so we offer guarantor support — request it from your student dashboard and our team will review your situation.
No. You pay in two protected stages: a smaller deposit before your visit to secure the home, then the balance plus any security deposit at move-in. This protects you and means you're never sending the full amount before you've confirmed.
Raise a dispute from your account and our support team reviews it fairly, with evidence from both you and the host. Real people are available to help before, during, and after your stay.
On-platform payment is the only safe way to pay. If a host ever asks you to pay by bank transfer, cash, or any method outside The HomeBridge — stop and report it. Off-platform payment is the most common scam against international students, and paying on-platform is exactly what lets us protect your money.
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