How do I contact The Home Bridge support team?
For assistance, visit our contact page or email us at info@thehomebridge.co.uk. Our support team is here to help with any questions or issues.
For assistance, visit our contact page or email us at info@thehomebridge.co.uk. Our support team is here to help with any questions or issues.
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Welcome to The HomeBridge Platform. These Terms and Conditions outline the rules and regulations for students using our platform. By registering and accessing this platform, you accept these terms and conditions in full.
Age Requirements: You must be at least 18 years old to use the platform independently. If you are at least 16 years old, you may use the platform with parental or guardian consent. Users aged 16 and 17 must provide a signed consent form from a parent or legal guardian during the registration process. Please download the form, fill out the information, and upload it online. To access the form, Click Here.
Parental Consent: Students aged 16 and 17 must obtain explicit permission from their parents or legal guardians to use The HomeBridge platform. A signed consent form must be uploaded during registration, acknowledging the parent or guardian's understanding of the platform's policies and agreement to the student's participation, including ID verification of the parent or guardian.
Account Management for Minors: Accounts for users aged 16 and 17 must be created under the supervision of a parent or legal guardian.
Account Creation: You must provide accurate and complete information during the registration process, including personal details, contact information, and any required verification documents. Update your information promptly if there are any changes to ensure account accuracy.
Account Security: You are responsible for maintaining the confidentiality of your account credentials, including usernames and passwords. Notify The HomeBridge immediately of any unauthorized use of your account or any other breach of security. The platform is not liable for any loss or damage arising from a failure to comply with this security obligation.
Account Usage: Your account must be used only by you or, if under 18, by a parent or guardian. Account sharing is strictly prohibited. You must not use the platform for any illegal or unauthorized purpose, and you must comply with all local, national, and international laws and regulations.
Termination: The HomeBridge reserves the right to suspend or terminate accounts that violate these terms, engage in prohibited activities, or are deemed harmful to the platform or its users. You may also terminate your account by contacting The HomeBridge support team at info@thehomebridge.co.uk. Upon termination, you remain responsible for any outstanding obligations or liabilities incurred prior to account termination.
Booking Confirmation: To confirm a booking, students must pay 25% of the first month’s rent plus a £45 admission fee. The £45 admission fee is non-refundable upon confirmation, while the 25% payment is refundable, credited, or non-refundable depending on the cancellation timing.
Move-In Day Payment: On the move-in day, students are required to pay the remaining 75% of the first month’s rent and a £200 security deposit. The security deposit is refundable at the end of the stay, provided there are no damages to the property.
Security Deposit Refund: If there are no damages, the security deposit is refunded within 5 days of move-out. Any damages reported by the host with documentation will result in deductions from the deposit before the remaining balance is refunded.
If needed, a member of The HomeBridge team will accompany the student to view the property. Once the student has inspected and confirmed that the property meets their expectations, both the student and host will sign the agreement, ensuring mutual assurance. A £10 fee may apply for visits to properties at a greater distance.
Cancellation by Students:
Cancellation by Hosts: If a host cancels the booking, The HomeBridge support team will assist in processing a full refund, and students are encouraged to explore other properties on the platform. Frequent host cancellations may result in penalties or account suspension.
Refund Conditions: Refunds are provided if the property is significantly misrepresented or uninhabitable. Students must supply photographic evidence and descriptions of discrepancies. Additionally, for extra assurance, a member of our team can accompany the student on a property visit, if required, to confirm the property’s condition.
House Rules: Students are required to respect and adhere to the house rules set by the host. These rules will be visible on the host’s profile, allowing students to review them before making a booking. Please ensure you are comfortable with these rules and able to follow them prior to confirming your reservation.
Damage Deposits: Security deposits cover potential damages caused by tenants and are refundable at the end of the stay if no damage is reported. Hosts must provide a detailed account of any deductions from the deposit for repairs or replacements.
No Private Deals Outside the Platform: By using The HomeBridge Platform, you agree that all transactions and bookings must be processed through the platform. Keeping the arrangement within the platform ensures that both parties are protected, offers dedicated support, and upholds a fair and transparent process for all users. The platform’s safeguards are in place to create a secure and reliable rental experience. Any attempt to bypass the platform by arranging private deals with hosts will be considered a violation of these Terms and Conditions. Such actions may result in immediate account suspension, termination, and potential legal action. This agreement serves as a legally binding contract, and any breach of this clause may lead to formal legal proceedings.
Respectful Communication: You must engage in respectful and courteous communication with other users and The HomeBridge support team. Discriminatory, abusive, or offensive language and behaviour are strictly prohibited.
Prohibited Conduct: Harassment, discrimination, and any form of abusive behaviour are strictly prohibited. You must not engage in fraudulent activities, illegal transactions, or any other prohibited behaviours as outlined in the platform’s policies. Examples of prohibited conduct include false representation of identity, offering or requesting illegal services, and using the platform or the host’s property to engage in unlawful activities.
Consequences of Misconduct: Violating the code of conduct may result in account suspension, termination, and potential legal action. The HomeBridge reserves the right to investigate and take appropriate action against any user who violates these terms.
Platform Mediation: In case of disputes, The HomeBridge Team will act as a mediator between students and hosts to facilitate a fair resolution.
Final Arbitration: If disputes cannot be resolved through mediation, both parties agree to binding arbitration conducted by a neutral third party designated by The HomeBridge Team.
The HomeBridge Platform provides a service that connects students with property hosts for rental purposes. While we strive to ensure the accuracy and reliability of listings and information provided on the platform, The HomeBridge does not guarantee or warrant the condition, suitability, or availability of any property. Property listings, including photos, descriptions, and amenities, are provided by hosts and are their responsibility. The HomeBridge is not liable for any disputes, losses, damages, or inconveniences that may arise between hosts and students. We recommend all users review property details, house rules, and terms thoroughly before making a booking. If required, a HomeBridge team member can accompany students to view properties to ensure both parties are comfortable and the property meets expectations. However, ultimate responsibility lies with users to confirm all details and terms before finalizing a booking. By using The HomeBridge Platform, you agree to these terms and acknowledge that The HomeBridge is not responsible for the actions or representations of individual hosts or students.
By confirming a booking on The HomeBridge platform, students agree to these Terms and Conditions and commit to complying with platform policies.
Welcome to The HomeBridge Platform. These Terms and Conditions outline the rules and regulations for agencies using our platform. By registering and accessing this platform, you accept these terms in full. If you disagree with any part, please do not proceed with registration.
Agencies must be registered businesses with valid documentation, including proof of business registration, address, and contact information.
Agencies must submit verification documents, such as business registration certificates and proof of address. The HomeBridge reserves the right to verify the provided information and conduct background checks.
Agencies must provide accurate and complete information during registration and promptly update their information if any changes occur.
Agencies are responsible for securing account credentials and must notify The HomeBridge of any unauthorized access. The platform is not liable for losses resulting from an agency's failure to maintain security.
Accounts must be used only by authorized representatives of the agency. Unauthorized sharing or illegal use is prohibited.
The HomeBridge may suspend or terminate accounts that violate terms or engage in harmful activities. Agencies may also terminate their accounts by contacting The HomeBridge support team, remaining liable for outstanding obligations.
Agencies must ensure that property listings are accurate, up-to-date, and complete, including descriptions, photos, amenities, and availability. Any changes to property details must be updated promptly.
The HomeBridge may verify listings through documentation requests or on-site visits.
Property Standards: Agencies are responsible for ensuring that listed properties are clean, habitable, and match the descriptions provided, including all stated amenities and standards. Regular inspections and timely maintenance are required.
Accuracy of Listings: Agencies must verify that all property details are accurate. Any discrepancies between the listing and actual property condition are the agency’s responsibility to resolve with the host and student.
Issue Resolution: Agencies are responsible for managing all booking-related issues or disputes between hosts and students. If a platform-related issue arises, agencies must contact The HomeBridge support team for assistance.
Student Document Verification: Agencies are responsible for ensuring that all student documents are accurately uploaded to the platform. The HomeBridge team will conduct a final review, but the initial verification responsibility lies with the agency.
Prohibition of Private Deals: Private deals that bypass The HomeBridge Platform are strictly prohibited. Agencies found engaging in such practices will face immediate termination and legal action. By agreeing to these Terms and Conditions, the agency acknowledges this policy as legally binding.
Cancellation and Refund Policy Compliance: Agencies must adhere to The HomeBridge platform’s cancellation and refund policies. The same cancellation terms apply to students or properties listed through an agency as outlined in the platform policies.
Agencies must respond promptly to booking requests. Once confirmed, agencies are obligated to honour the reservation.
The HomeBridge collects payments on behalf of agencies. Agencies must ensure that their payment details are accurate and up-to-date to receive disbursements.
Agencies may require a security deposit from students, held by The HomeBridge and refunded post-stay if there are no damages or breaches of the rental agreement.
Agencies must notify The HomeBridge and the student as soon as possible if a cancellation is necessary. Frequent cancellations may lead to penalties or account suspension.
Refunds are provided if the property is misrepresented or uninhabitable. Agencies must supply photographic evidence and detailed descriptions of any discrepancies.
Agencies must engage in courteous, respectful communication with students and The HomeBridge support team. Discriminatory, abusive, or offensive behaviour is prohibited.
Harassment, discrimination, fraud, and illegal transactions are prohibited. Violations may result in account suspension, termination, or legal action.
Agencies should attempt to resolve disputes directly with students through open, respectful communication.
If a dispute remains unresolved, agencies may contact The HomeBridge support team for guidance.
The HomeBridge may provide mediation services. Unresolved disputes may escalate to binding arbitration, and agencies agree to waive participation in class actions or collective legal proceedings.
The HomeBridge charges a commission on each booking, with rates varying based on booking details. See Commission table at the end of this agreement.
Hosts can see whether a student inquiry is independent or through an agency. Commission rates are higher if students book through agencies, which aids hosts in managing their listings.
Agencies must comply with all relevant laws, including housing, privacy, and consumer protection regulations.
The HomeBridge retains intellectual property rights to platform content. Unauthorized use of content may result in legal action.
Agencies can report intellectual property infringements to The HomeBridge support team for investigation and appropriate action.
The HomeBridge reserves the right to modify these terms. Agencies will be notified of any changes. Continued use of the platform constitutes acceptance of updated terms.
By using The HomeBridge Platform, agencies agree to comply with these terms and conditions. For questions or assistance, please contact our support team.
The HomeBridge Platform serves as a digital marketplace connecting agencies, hosts, and students. While The HomeBridge strives to maintain a reliable platform, it does not guarantee rental occupancy, income, or property conditions. Agencies are responsible for verifying property standards, managing listings, and addressing issues between hosts and students. The HomeBridge is not liable for disputes, damages, or losses that may result from agency operations.
By using The HomeBridge Platform, agencies acknowledge and accept that The HomeBridge is not liable for individual agency actions, property conditions, or representations. This document serves as a legally binding agreement, and agencies agree to abide by all platform policies and instructions.
This commission structure ensures that agencies and The HomeBridge platform both profit from bookings.
| Duration of Stay | Total Commission | Platform Share | Agency Share | Example Rent (£600) | Platform Earnings | Agency Earnings (P/M) |
|---|---|---|---|---|---|---|
| 1 Month | 18% | 9% | 9% | £600 | £54 | £54 |
| 1-3 Months | 17% | 8% | 9% | £600 | £48 | £54 |
| 3-6 Months | 16% | 8% | 8% | £600 | £48 | £48 |
| 6-9 Months | 15% | 7% | 8% | £600 | £42 | £48 |
| 9-12 Months | 14% | 7% | 7% | £600 | £42 | £42 |
| Duration of Stay | Total Commission | Platform Share | Agency Share | Example Rent (£600) | Platform Earnings | Agency Earnings (P/M) |
|---|---|---|---|---|---|---|
| 1 Month | 16% | 8% | 8% | £600 | £48 | £48 |
| 1-3 Months | 15% | 7% | 8% | £600 | £42 | £48 |
| 3-6 Months | 14% | 7% | 7% | £600 | £42 | £42 |
| 6-9 Months | 13% | 6% | 7% | £600 | £36 | £42 |
| 9-12 Months | 12% | 6% | 6% | £600 | £36 | £36 |
| Duration of Stay | Total Commission | Platform Share | Agency Share | Example Rent (£600) | Platform Earnings | Agency Earnings (P/M) |
|---|---|---|---|---|---|---|
| 1 Month | 18% | 8% | 10% | £600 | £48 | £60 |
| 1-3 Months | 17% | 7% | 10% | £600 | £42 | £60 |
| 3-6 Months | 16% | 6% | 10% | £600 | £36 | £60 |
| 6-9 Months | 15% | 5% | 10% | £600 | £30 | £60 |
| 9-12 Months | 14% | 5% | 9% | £600 | £30 | £54 |
Welcome to The HomeBridge Platform. These Terms and Conditions outline the rules for hosts using our platform. By registering and accessing this platform, you accept these terms in full. If you disagree with any part, please do not proceed with registration.
The HomeBridge Platform acts as a facilitator, connecting property hosts with students seeking accommodations. While The HomeBridge strives to maintain a reliable and supportive platform, it does not guarantee occupancy, rental income, or uninterrupted service. Hosts are responsible for the accuracy of their listings, including descriptions, photos, and property details, and are solely liable for ensuring the property is habitable and in compliance with all applicable regulations and standards.
The HomeBridge is not liable for disputes, damages, or losses that may occur between hosts and students. We strongly encourage hosts to review student profiles, follow proper verification processes, and adhere to platform guidelines to ensure a positive rental experience. By listing your property on The HomeBridge Platform, you acknowledge that you understand and accept these terms and assume full responsibility for your interactions with students.
By using The HomeBridge Platform, you agree to these terms and recognize that The HomeBridge is not responsible for individual host actions or representations.
| Duration of Stay | Commission Rate (%) | Example Monthly Rent (£600) | Commission Amount per Month | Total Commission for Duration |
|---|---|---|---|---|
| 1 Month | 16% | £600 | £96 | £96 |
| 1-3 Months | 15% | £600 | £90 | £270 (for 3 months) |
| 3-6 Months | 14% | £600 | £84 | £504 (for 6 months) |
| 6-9 Months | 13% | £600 | £78 | £702 (for 9 months) |
| 9-12 Months | 12% | £600 | £72 | £864 (for 12 months) |
| Number of Successful Bookings | Commission Reduction (%) | New Commission Rate (%) | Example Monthly Rent (£600) | Commission Amount per Month | Total Commission for Duration |
|---|---|---|---|---|---|
| 6+ Bookings | -1% | 15% (for 1 month stay) | £600 | £90 | £90 |
| 14% (for 1-3 months) | £600 | £84 | £252 (for 3 months) | ||
| 13% (for 3-6 months) | £600 | £78 | £468 (for 6 months) | ||
| 12% (for 6-9 months) | £600 | £72 | £648 (for 9 months) | ||
| 11% (for 9-12 months) | £600 | £66 | £792 (for 12 months) |
This Privacy Policy outlines how The HomeBridge Platform ("we," "us," "our") collects, uses, shares, and protects the personal information of our users, including students, hosts, and agencies. By using The HomeBridge Platform, you consent to the collection and use of your information in accordance with this policy. If you disagree with any part of this policy, please discontinue your use of the platform.
We implement industry-standard security measures to protect personal information against unauthorized access, loss, or misuse. This includes encryption, secure data storage, and access restrictions for sensitive information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our platform is intended for users aged 16 and older. Users under the age of 18 must have parental or guardian consent to use the platform. We do not knowingly collect personal information from children under 16. If we become aware that such information has been collected, we will take steps to delete it promptly.
As The HomeBridge Platform may be accessed internationally, user data may be transferred to and processed in countries outside the user’s home country. We ensure that such transfers comply with applicable data protection laws and take appropriate measures to safeguard personal data.
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. Users will be notified of significant changes, and the “Last Updated” date will be revised accordingly. Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
The HomeBridge Platform Support Team
Platform: www.thehomebridge.co.uk
Email: info@thehomebridge.co.uk